Return/Exchange Policy

Aloha Soft is happy to guarantee all of our merchandise. If you don't fall in love with the softness of the bamboo fabric (made of viscose from bamboo), return it within 90 days for a full refund, less shipping charges. For any assistance please contact our customer service team. They can be reached by phone at 1-844-322-6266 or by email at

Once the product is received, if an exchange was requested, a new item will arrive within 12 business days. Or, if a refund was requested, a credit for the merchandise will be issued to your credit card within 5 business days (less shipping fees).

If the purchase was made through another retailer, like Costco, then we’re happy to help with any exchanges. If you’d prefer a refund, we recommend returning it to the original store where the purchase was made.